Unused yarn in its original condition may be exchanged for store credit within 3 months of purchase. Any yarn that has been wound or any sale yarn cannot be returned. When Birdhouse Yarns has received and accepted your yarn, we will send you an email notice of your store credit to use online. (Please note that the customer must pay for all shipping costs associated with exchanging yarn.)
ALL OTHER PRODUCTS
Books, patterns, accessories, needles, and other tools may not be returned for credit but will be replaced if damaged in shipment. We will happily reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost. Please include a description of the damage with your return.
Send all returns and exchanges to…
2540 E 6th Street
Tucson, AZ 85716
Please make sure to include…
* the original receipt or the emailed order confirmation
If you no longer have either, please include the following…
your email address your phone number
* your shipping address
Please also insure your return shipment for its full value, and note that Birdhouse Yarns cannot be responsible for uninsured packages.